Araçá-boi - Plant seedlings

If you are not satisfied with the product or have regretted the purchase, you may request an exchange or return within 7 days from the date of receipt of the order at your address in accordance with The Consumer Defense Code (CDC), Law 8.078.

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The Consumer Protection Code (CDC), Law 8.078.
Art.49 The consumer may withdraw from the purchase within 07 (seven) days of receiving the product or service, whenever the contracting or supply of products and services takes place outside the commercial establishment, especially by telephone or at home.

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If the consumer exercises the right of withdrawal provided for in this article, any amounts paid, for whatever reason, during the cooling-off period, will be returned immediately, monetarily adjusted.

How to request an exchange:

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Send an e-mail to contato.sitiodobello@gmail.com , stating your full name, order number and reason for the exchange. We will contact you with the information you need to make the exchange.

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• Conditions for returns due to regret:

If you regret your purchase, you can also return your order within 7 days of receiving it at your address.

• How to request a refund for regret:

Send an e-mail to contato.sitiodobello@gmail.com, stating your full name and order number. We will contact you so that the refund can be made using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.

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• Products with manufacturing defects:

According to Brazilian law, in the case of items with a manufacturing defect, you have the right to request a return within 30 days from the date of receipt of the order at your address.

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• How to request a return of defective products:

Send an e-mail to contato.sitiodobello@gmail.com, stating your full name, order number and information about the manufacturing defect (description with photos or videos). We will analyze your case within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.

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• How to return the products:

Following what is established by Consumer Law, the shipping costs of returning products due to the right of repentance or items with a manufacturing defect will be covered by our store through the reverse logistics process.

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• Contact us:

If you have any questions about our exchange policy, please contact us at contato.sitiodobello@gmail.com , please identify the subject of the e-mail as “exchange/return”.

Sítio do Bello uses third-party carriers for all orders placed through our website. It is therefore important that the delivery address provided at the time of purchase is correct and complete. Sítio do Bello disclaims any liability in the event of a registration error made by the CUSTOMER.

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It is also essential that at the address provided for delivery there is a person, authorized by the CUSTOMER, to receive the goods and sign the delivery protocol.

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If the customer lives in an apartment building or the delivery address is a commercial building, it is recommended that, in the absence of the recipient, the latter informs the concierge that the products have been accepted and recommends that they be packed at sub-zero temperatures.

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As these are perishable products packed in thermal boxes with enough dry ice to guarantee their quality during transportation, if there is no one at the delivery point, or if the doorbell, intercom or similar is not answered, Sítio do Bello will try to contact you by telephone. If this is unsuccessful and/or no one shows up at the delivery point to receive the products, the products will be discarded and the amount paid will not be refunded.

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It is recommended that the CUSTOMER refuses to take delivery of the products if the packaging is broken or damaged and takes photographs of the items in disagreement. Then contact Sítio do Bello immediately.

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Sítio do Bello will not be held responsible for the integrity of the products after acceptance of delivery. In the event of loss of product integrity after delivery, i.e. problems arising from incorrect handling, packaging or storage after the products have been accepted, Sítio do Bello will not be held responsible and there will be no exchange or refund of products or amounts paid.

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In the absence of the recipient, it is recommended that they notify the concierge (if they live in a building or commercial premises) that the products have been accepted and recommend that they be stored at sub-zero temperatures.

- Any delivery of products is conditional on successful payment of the corresponding amount.

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- Sítio do Bello will not be held responsible for the integrity of the food after acceptance of delivery.

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In the event of loss of product integrity after delivery, i.e. problems arising from incorrect handling, packaging or storage after acceptance of the products, Sítio do Bello will not be held responsible and no exchange or refund of products or amounts paid will be possible.

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- It is essential that, at the address given for delivery, there is a person authorized by the CUSTOMER to receive the goods and sign the delivery protocol, if necessary.

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- Sítio do Bello disclaims this responsibility in the event of a registration error made by the CUSTOMER.

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- In the absence of the recipient, it is recommended that they notify the concierge (if they live in a building or are in a commercial building) that they have accepted the products and recommend that they be packed at sub-zero temperatures.